How does a membership work at TOULA?
TOULA memberships are designed to make consistent, professional skincare simple, flexible, and results‑driven. Each membership begins with a three‑month commitment to ensure you see meaningful, lasting improvements. After this initial term, your plan transitions into a flexible month‑to‑month structure with easy cancellations and the option to pause for up to three months within any 12‑month period.
Our four facial‑focused tiers — Essence, Empower, Enhance, and Elevate — convert your monthly investment into a facial credit for use toward a curated high‑tech facial each month. These credits are designed to keep you on a consistent treatment schedule and must be used within 31 days, as they do not roll over. Each tier features advanced modalities and personalized esthetician care tailored to your skin’s needs.
The Beauty Bank functions differently: your monthly payment is banked and never expires. Every dollar accumulates in your account and can be used toward any treatment or product, offering complete freedom in how you invest in your skin health.
All memberships include elevated perks such as exclusive member pricing, preferred booking, skincare discounts, a complimentary Express Facial, three LED Light Therapy sessions, and invitations to private studio events.
Explore all tiers and find your ideal fit at http://www.toulastudio.com/pages/our-memberships.
How do I sign up for a TOULA membership?
You can sign up for a TOULA membership online at www.toulastudio.com/pages/our-memberships or in‑studio before or after your facial. If you’re unsure which tier is right for you, our team can guide you in person or via email at concierge@toulastudio.com. You can also reach us by phone at +1 (437) 494‑7111.
What are the perks of becoming a member?
All TOULA members receive elevated benefits designed to enhance your skincare journey and make consistent treatment effortless. Every membership tier includes exclusive member pricing on additional treatments and advanced add‑ons, preferred booking, skincare discounts, one complimentary Express Facial upon sign‑up, three LED Light Therapy sessions, complimentary multispectral skin analysis, early access to promotions, invitations to members‑only events, flexible credit transfers for facial‑credit tiers, shared profiles for family members, and access to our dedicated concierge team. You can learn more about the perks of a TOULA membership online at www.toulastudio.com/pages/our-memberships.
What are the terms of TOULA’s membership program?
TOULA memberships begin with a three‑month commitment, then continue month‑to‑month with the option to pause for up to three months in any twelve‑month period or cancel with thirty days’ written notice. Facial‑credit memberships receive one monthly facial credit valid for thirty‑one days; unused credits expire. Beauty Bank contributions are banked, never expire, and can be used toward any treatment or product. Billing occurs automatically on the 1st or 15th of each month. Member perks end upon cancellation, though Beauty Bank funds remain available at standard rates.
How does the Beauty Bank differ from facial‑credit membership tiers?
Beauty Bank memberships bank your monthly contribution, allowing you to use funds toward any facial, treatment, or product. Funds never expire while your membership is active. Facial‑credit memberships provide one monthly facial credit tied to your tier, valid for 31 days, with upgrade options available by paying the difference. Credits do not roll over, and unused value does not carry forward.
What’s the difference between TOULA’s membership fee and member pricing?
Your monthly membership fee provides your monthly benefit — either a facial credit or a Beauty Bank contribution. Member pricing refers to discounted rates available only to active members for additional facials, treatments, injectables, and retail products beyond what is included in your monthly fee.
Do I need to join a TOULA membership before my facial appointment?
No. You can become a member before or after your facial, either online or in‑studio. Joining beforehand allows you to apply your monthly facial credit to that session; joining afterward simply starts your membership on the next billing cycle.
You can sign up for a TOULA membership online at www.toulastudio.com/pages/our-memberships or in‑studio before or after your facial. If you’re unsure which tier is right for you, our team can guide you in person or via email at concierge@toulastudio.com. You can also reach us by phone at +1 (437) 494‑7111.
Is there a long‑term commitment?
No long‑term commitment. All memberships begin with a three‑month commitment, then continue month‑to‑month with the option to pause or cancel with 30 days’ written notice.
What’s the minimum commitment for TOULA memberships?
All TOULA memberships begin with a three‑month commitment to support consistent treatment and meaningful results. After this period, your plan transitions into a flexible month‑to‑month structure.
How does billing work for TOULA memberships?
We securely store your card and bill automatically on either the 1st or the 15th of each month, based on your preference. Each payment applies directly to your monthly facial credit or Beauty Bank contribution.
How do I cancel my TOULA membership?
After your three‑month commitment, you may cancel with 30 days’ written notice by contacting our Concierge Team via phone, email, or in person. Member perks are suspended during the notice period, but any Beauty Bank funds remain available at standard rates.
How does the Beauty Bank membership tier work?
Your monthly contribution is added to your Beauty Bank and can be used toward any facial, treatment, or product. If the service costs more than your contribution, you pay the difference. If it costs less, the remaining balance stays in your Beauty Bank. Funds never expire while your membership is active.
Can I pause my TOULA membership?
Yes. You may pause your membership for up to three months within any 12‑month period. Billing and perks are suspended during the pause.
What if I need to pause or cancel my membership?
After the three‑month commitment, you may pause for up to three months per year or cancel with 30 days’ written notice. Member perks are suspended during pauses or cancellation notice periods, but Beauty Bank funds remain available at standard rates.
Can I cancel my membership online?
No. Memberships cannot be canceled online. All cancellations require 30 days’ written notice through our Concierge Team.
What happens if I miss a monthly facial at TOULA?
Facial‑credit memberships (Essence, Empower, Enhance and Elevate) receive one monthly facial credit valid for 31 days. If not used within that window, the credit expires. Beauty Bank contributions never expire.
Can I switch my TOULA membership tier?
Yes. You may upgrade or downgrade your membership at any time by contacting our Concierge Team at +1 (437) 494-7111or speaking with our in‑studio team.
Is there a pregnancy‑safe membership option at TOULA?
Yes. Members in Empower, Enhance, and Elevate may swap their monthly facial credit for our Pregnancy Facial at no additional cost. Essence members may also swap by paying the difference in price.
What’s the minimum age for a TOULA membership?
The minimum age is 13, with parental or guardian consent required. Injectable services are not provided to anyone under 18.
Which TOULA membership is best for teenagers?
We recommend the Essence or Empower Membership for teens ages 13–18. These tiers support common adolescent skin concerns such as sensitivity, congestion, and acne.
If I cancel my membership, do I lose the money in my Beauty Bank account?
No. Beauty Bank funds remain yours and can be used toward any treatment or product at standard rates after cancellation.
How do I use a TOULA membership guest pass?
You may gift one complimentary 30‑minute Express Facial to someone who has never received a TOULA treatment. Contact our Concierge Team by phone at +1 (437) 494-7111 or by email at concierge@toulastudio.com with the guest’s details, and we will assist with booking.
Can I share my TOULA membership facials with others?
Yes. Facial‑credit tiers allow you to transfer one facial credit per month to a friend or family member. The number of family members you can add varies by tier. Speak with a member of our concierge team by phone at +1 (437) 494-7111 or by email at concierge@toulastudio.com for more details.
Can I share my TOULA membership discounts with friends?
No. Discounts are exclusive to the primary member. However, you may transfer one facial credit per month to a friend or family member.
Can I upgrade my TOULA monthly facial?
Yes. You may upgrade by paying the difference between your facial credit and the member rate of the service.
Can I downgrade my facial if I’m in a specific facial‑credit membership tier?
Yes. You may choose a lower‑priced facial, but the full credit is applied and unused value does not carry over.
What if the service I am booking or product I am purchasing is more or less than the cost of the monthly Beauty Bank membership?
If the service costs more than your monthly contribution, you pay the difference. If it costs less, the remaining balance stays in your Beauty Bank.
Can I use gift cards to pay for my monthly membership fee?
No. Gift cards cannot be used for monthly membership fees.
Can I use my Beauty Bank funds to purchase gift cards?
No. Beauty Bank funds cannot be redeemed for gift cards.
Can I combine my membership discount with promotions?
No, but members receive exclusive promotions and early access to sales.
When does billing start for my membership?
Billing begins on either the 1st or the 15th of the month, depending on your selected billing date.
Can I pause my membership longer than three months?
No. Memberships can be paused for up to three months within any 12‑month period.
Can I change the billing date of my membership after sign‑up?
No. Billing dates cannot be changed once your membership is active.
Can I use my membership discount on products online?
No. Membership discounts cannot be applied to purchases made through our Shopify skincare shop.
Can I transfer my Beauty Bank funds to someone else?
No. Beauty Bank funds cannot be transferred or gifted.
Can I use multiple facial credits in one visit?
No. Facial credits cannot be combined or used in multiples during a single visit.
Can I use my complimentary 3 LED Light Therapy sessions whenever I want?
LED Light Therapy sessions must be used within 6 months. They may be transferred to a friend and can be booked before or after a facial, including back‑to‑back sessions.
